At Morrisons, we pride ourselves on providing our customers with the best possible services and products. However, if you're not satisfied with a particular product, you'll find our policy on product returns and refunds below.
What can I do if I'm unhappy with a product?
- If you would like to return or exchange an item you have bought, just return the item within 30 days. You will need to provide proof of purchase and we will refund the cost. If you have simply changed your mind and no longer require an item, that's fine but, the item must be returned in its original packaging and in a re-saleable condition. This policy does not apply to: Tobacco products and electronic cigarettes CDs, DVDs and computer software. Fireworks. Alcohol. Pierced jewellery and cosmetics Gift cards, postage stamps, E top-ups, lottery tickets and scratch cards. Items bought from Morrisons Daily This guarantee does not affect your statutory rights if good are faulty or not as described.
Which stores can I return items to?
- We would recommend the best option is to return to the store where purchased as some of our stores are not able to offer an exchange or refund for items they do not stock i.e. Television/Electricals.
